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Warranty policy

Warranty policy

GEAR FAILURE IS NOT AN OPTION

At Qirexynor, we engineer every tourniquet, IFAK, and bleeding control kit to perform when lives are on the line. Our Limited Warranty covers defects in materials and workmanship—because your safety shouldn’t be compromised by substandard gear.

1. WARRANTY COVERAGE OVERVIEW

All Qirexynor products are backed by a limited warranty from the date of purchase. Coverage duration varies by product type, as outlined below:
PRODUCT LINE
LIMITED WARRANTY PERIOD
Qen One-Handed Tourniquet (Single Pack)
3 Months
Qen One-Handed Tourniquet (2-Pack)
4 Months
Qen One-Handed Tourniquet (5-Pack)
5 Months
Qen Tourniquet + Trauma Shears + Storage Bag
6 Months
IFAK Trauma Kits (78-Piece)
3 Months
IFAK Trauma Kits (66-Piece)
4 Months
Tactical Bleeding Control Kit (42-Piece)
3 Months
Note: Warranty periods are extended for multi-pack and bundled kits to reflect their intended long-term deployment use.

2. WHAT’S COVERED

This warranty applies to defects in materials and workmanship under normal, intended use, including:
  • Faulty stitching, buckles, or Velcro closures that fail to maintain tension
  • Structural failure of the tourniquet windlass or tensioning mechanism
  • Defects in MOLLE webbing, zippers, or pouch construction on IFAKs
  • Manufacturing flaws in trauma shears or included medical components

3. WHAT’S NOT COVERED

To maintain fairness and sustainability, this warranty does not cover:
  • Damage from misuse, abuse, or improper storage (e.g., cutting straps, exposing gear to corrosive chemicals)
  • Normal wear and tear (e.g., fading fabric, minor fraying from regular deployment)
  • Unauthorized modifications or alterations to the product
  • Damage from accidents, neglect, or failure to follow product instructions
  • Products purchased secondhand, from unauthorized resellers, or without valid proof of purchase
  • Cosmetic blemishes that do not affect functionality

4. ACTIVATING YOUR WARRANTY

Registration is required to activate full warranty coverage and expedite claims:
  1. Visit our Register Your Warranty page within 30 days of purchase
  2. Provide your order number, product details, and contact information
  3. Unregistered orders will require additional verification and may delay claim processing

5. FILING A WARRANTY CLAIM

If your gear fails due to a covered defect, follow this process:
  1. Gather proof of purchase (order number/receipt) and clear photos of the defect
  2. Submit a claim via our Warranty Claims Portal or email Support@Qirexynor.com
  3. Our tactical support team will review your claim within 1–2 business days
  4. Approved claims will receive a free replacement of the defective product (or equivalent substitute if discontinued) shipped at no cost to you
For bulk/team orders (10+ units), contact Support@Qirexynor.com directly to arrange streamlined warranty service.

6. SPECIAL TERMS

  • International Orders: Warranty coverage applies globally, but customers are responsible for return shipping costs for defective products (replacement shipping is free).
  • Discontinued Products: If a defective product is no longer in production, we will provide a comparable or higher-value alternative at no extra charge.
  • Non-Transferable: This warranty applies only to the original purchaser and cannot be transferred to subsequent owners.

7. CONTACT SUPPORT

Questions about your warranty? Need help with a claim?
Reach our Logistics & Support Team at Support@Qirexynor.com
We respond to all inquiries within 24 business hours.

Last Updated: June 25, 2026

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